Tech Support For A1 - Photo Jockey

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This page contains the most common errors or problems you may come across along with their solutions. If you still have problems that are not resolved by reading the following FAQ, then click on the "Support Staff" email link at the top of this page.
 
 

PHOTOS LOOK UGLY, LIKE PAINT-BY-NUMBER PICTURE

This occurs when you have your video settings set to a color mode that is less than TrueColor (24bit, 32bit) or HighColor (15bit, 16bit). IE: 256 Color mode will look ugly. 16 Color mode will REALLLLLY look ugly.

SOLUTION: Change your video settings color mode to a TrueColor or HighColor setting. TrueColor is the preferred mode.

NOTE: It may be that you have to LOWER your resolution. For example: If your screen resolution is set to 1024x768 it may only have 256 color mode available. Try changing to 800x600 and then you should be able to see TrueColor/HighColor settings available.
 

If you get a BLANK image when you expect a real image then continue reading the cause and solution.

If you get a "File Cannot Be Loaded" message and you think the file is actually fine and other programs view them fine, then continue reading the cause and solution.

CAUSE:
This occurs with Win95/98 because of the way it handles graphics resources. There are tiny leaks in the system that after awhile make it so that you can't load large images anymore. This is because Windows thinks that you don't have enough resources to load the image.

SOLUTION:
Windows NT, 2000 and XP do NOT have this memory leak. And thus you would never see this as a problem.
If you are stuck with Windows 95/98, then you can try exiting as many programs as you can and closing out your system tray programs too. The system tray is located typically in the lower right hand corner of your screen on the taskbar.

If closing all programs do NOT seem to solve the problem, then just RE-BOOT and then close all un-needed programs and you should be able to view and print once again. Of course as you continue working with images after awhile, you will see the same problem again and will have to re-boot again. Windows leaks at a slow rate so after re-booting, you should be able to operate for quite some time.

HINT: This should only occur on VERY LARGE images that are larger than around 2000x1500 in dimension.

NOTE: Windows XP can have this problem, but it is extremely rare. RE-Booting solves this and you can run for a very long time without the error occurring again. This is because the Windows leak is much much slower than on Windows 95/98.
 

This ERROR MESSAGE can occur when you are running Windows 95,98.

Windows 2000, and XP do NOT have this problem. The problem is, when your system has been running for awhile, a memory leak occurs in Win95/98. Once this leaks gets large, then Windows "THINKS" that it can't load an image. Then the image will just appear as all WHITE or all BLACK.

SOLUTION: Just re-boot your machine and you should be able to load the images.

HINT: This should only occur on VERY LARGE images that are larger than around 2000x1500 in dimension.

NOTE: Windows XP can have this problem, but it is extremely rare. RE-Booting solves this and you can run for a very long time without the error occurring again. This is because the Windows leak is much much slower than on Windows 95/98.

FILE TYPE ASSOCIATIONS SEEM GOOFY

WARNING: If you un-install Photo Jockey, WHILE Photo Jockey is associated with some file types, then when you dbl-click on those file types Windows may give you an error or not load any viewer at all for those file types. You will need to re-install Photo Jockey and then un-check ALL file types in the "Custom Setup". Then you can uninstall Photo Jockey again.